All writing projects commence upon rendering of full payment to Michelle Swanson (hereinafter “Company”) and in order to hold a client’s spot in our project rotation. Client (defined as person making payment to Company) understands that writing is a creative personalized service, and as such, payment is nonrefundable and cannot be split or canceled except as outlined in this Terms and Conditions. Client agrees that making payment to Company for services constitutes acceptance of this Terms and Conditions. Failure to read the Terms and Conditions in its entirety does not constitute waiver of the Terms or its application.
Writing projects will be completed in a timely manner with an emphasis on quality over quantity. For resumes, cover letters and LinkedIn profile projects, the initial resume draft will generally be provided within 5-7 business days of phone consultation. Additional documents are constructed upon acceptance of the final resume draft, and will be delivered within 5-7 business days following the finalization of the resume, notwithstanding holiday closures. Revisions and edits for all writing projects take approximately 2-5 business days depending on the extent of changes. These timelines are estimates, and the exact delivery date of all documents will be determined by agreement of both parties. No contractual rights of the Client may be assigned to a third-party even if the third-party is retaining the benefit of the writing service.
All resumes include revisions with limitations as expressed herein. After the first resume draft is delivered, Client will have up to 14 days to review the draft and request changes. The edited resume draft will include Client’s recommended edits subject to any express recommendations that do not comport with industry standards. Once the edited draft is presented to Client for review, it is for purposes of final proofreading to the edits made on the second draft. Client will send an email to Company providing any minor edits to finalize the resume. No major rewriting or overhauling/adding of information will occur at the third proof stage or it will be construed as additional consulting (billable at the rate of $250.00 per hour). LinkedIn profiles and cover letters include one set of revisions (request made via writing) and will be provided within 5-7 days following delivery of final resume draft, depending on Company’s project and holiday schedule. Any additional edits or consulting time beyond the project scope and time frame are billed at the rate of $250 per hour should Client request such edits.
For resume projects, Client understands that completion of the career assessment worksheet is an intricate part of the writing process and, therefore, Client agrees to provide all necessary information to Company. Client’s written documents will be prepared from the data acquired from Client’s existing resume that was reviewed prior to the project beginning (if applicable), the data provided on the career assessment worksheet, the information gathered during the phone consultation, as well as any additional information client provides to Company. Clients who fail to complete worksheet or intake process will be subject to incomplete information in their new resume and/or subject to additional fees for additional consulting time.
PROJECT DELAYS ON PART OF CLIENT: Client agrees to make reasonable efforts to be available by e-mail or telephone to answer questions during the intake and writing process, if necessary, in order to expedite production and obtain pertinent information about Client’s work experience and accomplishments, or to clarify data that appears inconsistent. Failure of Client to be available for strategy session calls and/or provide the required information (worksheets, supporting documents, etc.) to Company per the required timeline based on project delivery will result in delay on the project. Client understands that the worksheet must be provided to Company ahead of the phone consultation and resume overhaul process, and that any delays on the Client’s behalf in submitting the completed worksheet will cause the Client’s project to be delayed and placed into the rotation of Company’s current project schedule, which can extend the project 14-30 days. If Client fails to comply with any of the procedures and processes, Company reserves the right to terminate the project.
PROJECT PRICE: Client acknowledges and understands that the project price takes into account Company’s expertise, skill and time. Further, the project price takes into account: (1) Client intake time, including e-mails back and forth between Company and Client concerning the project, (2) phone consultation, (3) content writing, (4) typesetting/design/layout, and (5) proofreading and editing. Client further acknowledges and understands that once payment is made, should Client wish to cancel project, a penalty will be assessed as follows: cancellation after project is paid for, but before work has begun: a full refund will be made less any PayPal transaction fees; cancellation after work has begun, but before first draft is provided to Client: 50% of total project price is retained by Company; cancellation after first draft is provided to Client: 100% of total project price is retained by Company.
PROOFREADING, EDITING, AND ADDITIONAL WORK OUTSIDE SCOPE OF FINAL DRAFT: While Company will make every effort to ensure that the career documents are 100% free of errors, proofreading is the responsibility of the Client. Client must review proof copies and request revisions (by either partaking in a strategy session call or providing specific instructions for changes in writing) within 14 days of receipt of draft unless special arrangements are made and agreed to by Company. Failure of Client to request edits within 14 days will constitute acceptance of the draft and finalization of the resume.
If additional changes are needed after acceptance of final draft, specifically after the TWO (2) rounds of revisions for the resume or ONE round of revisions for LinkedIn and cover letters, any such changes are subject to additional charges at the rate of $250 per hour.
TIME LIMIT ON ALL PROJECTS: Any projects that are incomplete based on Client’s failure to provide worksheet responses, supporting resume documentation, or other required documents to complete the project, will render the project terminable at the election of the Company after 45 days.
PROFESSIONAL FREELANCE WRITING & EDITING: Freelance writing and editing projects for websites, books, articles, business needs, and other custom services will be billed at the rate of $250 per hour with a minimum of 2 hours of work.
LIABILITY: Company is not liable for any inaccurate, incorrect, or misleading information in the prepared materials as Client is required to review the materials and approve the entire content prior to final delivery. Company is not responsible for the accuracy or truthfulness of the information provided by client. Company does not verify or confirm the accuracy of information provided by Client. Company is not responsible for consequential damages of any kind that Client may incur from inaccurate documents while utilizing Company’s resume writing services and Client agrees to hold Company harmless from any such liability. Should Client wish to file suit against Company, the jurisdiction/choice of law shall be in Illinois and each party shall bear its own costs in filing suit. Company maintains that once Client is in possession of Company’s work product, and due to equitable law, absolutely NO refunds will be permitted.
Company maintains that it cannot guarantee interviews or jobs or career outcomes as market conditions vary and it is incumbent upon Clients to aggressively partake in the job search process, including properly applying for qualifying positions that Client meets the requirements for. Additionally, company is not responsible for Client’s use or non-use of the resume or writing project.
PRIVACY: Company expressly agrees that it will not share any Client’s personal information (name and company worked for) unless (1) Client grants permission to Company to use as a testimonial or sample, and (2) such information is ordered by local, state, or federal officials regarding investigation or a lawsuit.
DISPUTES: All disputes shall be submitted to confidential arbitration in Illinois, except that, to the extent you have in any manner violated or threatened to violate Company’s intellectual property rights, we may seek injunctive or other appropriate relief in any state or federal court, and you consent to exclusive jurisdiction and venue in such courts. Arbitration under this agreement shall be conducted under the rules then prevailing of the American Arbitration Association. The arbitrator’s award shall be binding and may be entered as a judgment in any court of competent jurisdiction. To the fullest extent permitted by applicable law, no arbitration under this Agreement shall be joined to an arbitration involving any other party subject to this Agreement, whether through class arbitration proceedings or otherwise.
INTELLECTUAL PROPERTY: Company owns all of the content and information posted on this website, and no one may copy, distribute or use any content including this Terms and Conditions, that for financial gain, without the express consent of Company. Company reserves the right to update this Terms and Conditions at any time, and Client expressly agrees to abide by the Terms and Conditions.